Personal stays personal.

What your photos are used for

We use the photos you provide to create and check the personalised artwork you requested. AI-assisted illustration is provided through OpenAI. Print-ready artwork and necessary delivery details are provided to Printify and the selected production partner to make and fulfil your physical product.

We do not reuse your photos for marketing or model training. Only send photos that you have permission to use.

Private access and storage

Your artwork page requires the order details from your receipt. Uploaded photos and artwork are stored privately and encrypted. We remove source photos and private artwork from active storage 30 days after an artwork request is delivered or closed, unless we need them to resolve an active issue. Deleted files can remain in restricted disaster-recovery backups until those backups expire; weekly hosting backups are retained for 28 days. Restored data is subject to the same deletion schedule. Order records needed for the sale are handled separately.

Your marketplace order

Your purchase, payment and delivery notifications remain with the marketplace where you ordered. For help, corrections or a photo-deletion request, contact VividKeeps through the contact details in your receipt or through Etsy Messages.